Preference Centre Email Template — A Form Set as a Ledger

A preference email drawn as a ledger of three checkbox rows, each with a label and a line of detail and the first already ticked, with no fills and no button in the artwork.

Re-engagement mediawin-backutility

The prompt

Two ways to build this email in plain language. The fastest is Temway's in-editor assistant — open the chat drawer in the email editor and paste the recipe below. Or connect Claude or ChatGPT via Temway's MCP and paste it there; the agent builds the email step by step. Either way, adapt the copy and colors to your brand.

  • An email is a top-to-bottom stack of blocks — the recipe follows that order.
  • A [layout] step becomes a single image (great for heroes); everything else stays live text and links.
  • Theme the footer to match — the recipe's last step does exactly that.

Want this exact email? Click Use this template below to clone it into your workspace, then ask the in-editor assistant to rebrand it. Over MCP, tell your agent to clone the Temway share fszYscVG7FnHwsCxHrFqo and rebrand. For the full model, point an MCP agent at get_conceptemail-structure, layouts-vs-emails, design-recipes.

The email you send instead of losing a reader. It is a form, so it is drawn as one: three checkbox rows, each with a label and a line of detail, the first already ticked to show the state. There are no fills and no button in the artwork, because the destination is a settings page and pretending otherwise wastes the trip.

Snapshot

  • Goal: move a reader who is close to unsubscribing onto a frequency they will actually tolerate.
  • Audience & tone: subscribers whose engagement has dropped. Matter-of-fact, respectful, zero persuasion — this is a menu, not a pitch.
  • Palette: page #ededed · container #ffffff · text #18181b / #707072 (muted) · accent #0c4a6e
  • Font: Helvetica, Arial, sans-serif
  • Artwork: one preference-ledger layout hero (a single rasterized image), 600×440 — A preference form as three repeated cells: a checkbox and a one-line label per row, with the first row already ticked. No fills and no buttons — the destination is a settings page, and pretending otherwise wastes the recipient a trip. Everything below it is native, selectable, clickable.

Build recipe

Each step is one block in the flat stack, top to bottom. [native] = a real email block. [layout] = a free-form layout embedded as a single image.

  1. [native] Standfirst — text. “You get three emails a week from us right now — you can change that in one click.”, fontSize: 20, color #18181b, left.
  2. [layout] Layout hero — preference-ledger — apply the preference-ledger layout template (600×440). A preference form as three repeated cells: a checkbox and a one-line label per row, with the first row already ticked. No fills and no buttons — the destination is a settings page, and pretending otherwise wastes the recipient a trip. Alt text: “Choose what you hear about: product news (selected), tips and walkthroughs, offers and events”.
  3. [native] Body copy 1 — text. “Product news — roughly monthly, what shipped and what is next. Choose this”, fontSize: 16, color #18181b, left.
  4. [native] Body copy 2 — text. “Tips and walkthroughs — occasional, how other teams use the editor. Choose this”, fontSize: 16, color #18181b, left.
  5. [native] Body copy 3 — text. “Offers and events — sales, launches, research invitations. Choose this”, fontSize: 16, color #18181b, left.
  6. [native] Primary CTA — button. Label “Update my preferences”, fill #0c4a6e, color #ffffff, shapeStyle: ‘0_1’, left.
  7. [native] Rule — divider. full-measure rule, 1px, color #e9e9e9.
  8. [native] Body copy 4 — text. “Not the right month? Pause everything for 90 days and we will pick it back up after.”, fontSize: 16, color #18181b, left.
  9. [native] Body copy 5 — text. “Or leave the list entirely — one click, and we will not email to ask why.”, fontSize: 14, color #707072, left.
  10. [native] Footer rule — divider. short (96px) rule, 1px, color #e9e9e9.
  11. [native] Footer social — social. Icon row, social.color #0c4a6e, style circle-outline, center.
  12. [native] Footer address — address. Postal address + unsubscribe, address.color #707072, address.fontFamily Helvetica, Arial, sans-serif, center.

Make it yours

  1. Make each native option a real one-click link, not a trip to a settings page with a login wall. The artwork is a picture of the choice; the links are the choice.
  2. State honest frequencies. “Occasional” that turns out to mean twice a week is the specific betrayal that generates spam complaints.
  3. Keep the pause option. A 90-day pause saves subscribers that a binary stay-or-leave email loses outright.
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About re-engagement email templates

A re-engagement email targets one specific, identifiable moment: someone stopped opening. The job is to re-earn attention with a real incentive or a clean exit — not to guilt-trip a subscriber back with vague "we miss you" copy that never says why it's being sent now.

See all re-engagement templates →

How long should someone be inactive before sending a re-engagement email?

Most teams trigger a win-back after 30-90 days of no opens or logins — long enough to be a genuine lapse, not so long that the incentive has to be unreasonably large to work.

What makes a re-engagement email different from a regular promotional send?

It has to acknowledge the gap directly — "it's been a while" — rather than pretending nothing changed. The templates below open with that acknowledgment before the offer.

Should a win-back email always include a discount?

Not necessarily — the templates below pair an incentive for commerce win-backs, but the nonprofit volunteer and donor comeback template leans on reconnection and impact instead of a discount.

What should happen if someone doesn't respond to a re-engagement email?

Plan a follow-up suppression or list-cleanup step outside the email itself — a re-engagement template's job is the ask, not the list hygiene that follows it.